What is the standard departure time for your buses?
Our buses typically depart at 5:45 am from Folsom. We've chosen this time to align with common commuter interests, minimize traffic congestion, and cater to the start times of most offices.
Can I express preferences for a different departure time?
We appreciate your input regarding departure times. While our current departure time is 5:45 am, we understand that preferences may vary. We'll certainly take your feedback into consideration, and in future routes, we will make an effort to accommodate different departure times to better meet the needs of our commuters.
What should I do if I'm running late for the bus?
We recommend arriving at the boarding point in advance to ensure you don't miss the bus. The bus will not wait beyond the scheduled departure time, and we cannot guarantee its delay.
What happens if I damage the bus accidentally?
If any damage is caused to the bus, the individual responsible will be held accountable for repair costs and any resulting downtime.
Do you service my industry?
Yes. Our professional logistics team is proud to work with companies both large and small. We can provide you with scheduled service or a one-off shipment.
Can I choose my seat on the bus?
Yes, our seating arrangement is open, and seats are not assigned before boarding. Commuters are free to choose any available seat upon boarding.
Are there any restrictions on noise during the commute?
To ensure a pleasant experience for everyone, we request commuters to keep noise levels low. Loud noises and phone calls are not allowed during the journey. Please use headphones for personal audio.
Is there a lost and found service?
Yes, we have a lost and found service. If you misplace any belongings during the journey, please report it to our bus staff promptly, and we'll make reasonable efforts to retrieve and return your items.
How often are buses cleaned?
Buses are regularly cleaned and maintained to ensure a hygienic environment. Commuters are also encouraged to keep the bus clean and use designated waste disposal bins.
Can I bring food or drinks on the bus?
We request commuters to be mindful of their fellow passengers and avoid bringing strong-smelling foods or drinks. Please dispose of waste responsibly in designated bins.
Departure and Schedule
What is the scheduled departure from the Bay Area?
Our buses start from San Jose at 4:30 PM.
Operational Information
What are the days the bus operates?
The bus operates every week on Tuesday, Wednesday, and Thursday.
What is the subscription period?
We offer a monthly subscription.
Is there any one-way fare available?
Currently, one-way tickets are not available.
How do I stop the service once I subscribe?
We require a 2-week notice for the cancellation of service.
Booking and Tickets
Can I book tickets on an ad hoc basis for a day trip?
Yes, if tickets are available, you can book them on our website. However, please note that the pay-as-you-go model might be expensive than the monthly subscription fees.
Is Wi-Fi available on the bus?
Yes, we provide free Wi-Fi on our buses. You can stay connected, work, or enjoy entertainment during your journey. Please feel free to use this service responsibly, keeping in mind the comfort of your fellow passengers.
Can I carry over credit for future bookings?
Certainly! You can carry over credit for up to one billing cycle. Just remember to notify us at least 48 hours before your scheduled booking.
What amenities are available on the bus?
Our buses are equipped with comfortable seating, air conditioning, restrooms, and free Wi-Fi for your convenience.
Can I reschedule my booking?
Yes, you can reschedule within the same month. Please ensure to send us your request at least 48 hours in advance.
What happens if I miss my booking?
Unfortunately, no-shows won't qualify for rescheduling or credit. Please make sure to notify us of any changes in advance to avoid forfeiture of your booking.
